Refund policy

Right to Return 

Customer is entitled to a 30-day exchange and return policy. The return policy only applies to unused and re-sellable products in their original packaging. The purchase price will be reimbursed, excluding delivery cost.  

Force Majeure

Aventra is not responsible for delays or damages due to force majeure. These obstacles and their consequences are beyond the reasonable control of Aventra. 

Strike, block, boycott or other industrial action is also considered force majeure even if Aventra is the target or a part of it.  

Limitation of Liability 

Under no circumstances shall Aventra be liable for any consequential damage related to product delivery such as cover purchase, loss of use or use advantage, loss of income, or destroyed data or files. 

Governing Law and Settlement of Disputes 

The Product delivery Agreement is governed by the laws of Finland. Disputes concerning product delivery shall primarily be solved through negotiation between Aventra and the customer. If the negotiations do not lead to a result satisfactory to both contracting parties, disputes shall be settled in arbitration in Helsinki by one arbitrator in accordance with the Rules of the Arbitration Committee of the Finnish Central Chamber of Commerce in the English language.