Shipping policy
Scope of Application
These terms of delivery and payment for hardware and software shall apply to the Agreement regarding the sale and / or the right of use of equipment, components and / or standard software (hereinafter referred to as “products”) between Aventra Oy (hereinafter referred to as the "Aventra") and the customer in Aventra Webshop.
Aventra sells products to companies and private persons in Finland and abroad. By confirming an order customer accepts these terms and conditions, product pricing and shipping costs
Birth of the Agreement
The order is binding, and the agreement comes to force, when the order has been confirmed by using the check-out functionality in the online shop to pay for the purchase.
Terms of Delivery
Delivery term is FCA (Helsinki, Finland) the Incoterms 2020.
The customer is obliged to carefully inspect the delivered Products and claim compensation on possible mistakes in the delivery of the Products without delay. The delivery shall be deemed accepted if the customer has not presented Aventra with a written notice regarding the delivery of the Products within seven (7) days of the delivery date.
Ordered products are dispatched normally in 3 working days from confirmed and paid order. If the products are not available, Aventra shall deliver the products within a reasonable time after they are again available.
If Aventra has outstanding receivables from the customer, Aventra has the right to refrain from delivering the products until the customer has made the payments which have fallen due. The agreed delivery time will be extended accordingly.
Aventra is responsible for packing and shipping of the ordered products by DHL Express. Aventra reserves the right to charge customer for this service according to the current price list. Delivery times vary depending on the destination country, and Aventra is not responsible for possible delays after ordered products have been handed over to the delivery services.
DHL delivers orders globally. The tracking code will be delivered to the customer once available.
Aventra has the right to refuse to deliver orders to certain countries subject to sanctions, insecurity, or other similar reasons. If so, payment will be reimbursed directly to customer’s credit card.
The customer agrees to comply with the laws and regulations laid down by the authorities of Finland, and with such laws and regulations laid down by authorities of the country of origin of the products, as notified to the customer by Aventra, and concerning the export of products and technical information from Finland. The customer also agrees not to provide any products or technical information to a third party if doing so would violate the laws or regulations laid down by the authorities of Finland, or such laws or regulations laid down by the authorities of the country of origin of the product, as are notified to the customer by Aventra.
ACS Readers
ACS readers are so-called bulk pack (excluding SDK) and are delivered without instructions and driver CD. Drivers will normally upload automatically from Windows Update during installation. Drivers and instructions are available also on manufacturer’s website www.acs.com.hk.
Prices and Payment Terms
The prices of the products have been described in the Webshop and/or in order confirmation. If not otherwise agreed on in writing, Aventra's price list which is in force at the time in question is applied. You can view the webshop prices without the Finnish VAT. To the prices without VAT the current taxes will be added.
When the amount of taxes or public payments, or the collection basis defined by authorities change before the delivery of the products, either due to regulation change or change in the taxation practice, Aventra has the right to change the prices of the products accordingly.
Purchases made in the Webshop are paid either with credit/charge card or in online bank.
Paytrail Oyj is Aventra’s payment facilitator on the Webshop in cooperation with the Finnish banks and credit institutions. Paytrail provides payment processing, receivable invoicing, reconciliation and reporting services.
Paytrail Oyj, business ID: FI21228397
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181830